We actively encourage you to register for Patient Access if you haven't done so already. This is the quickest and easiest way you can pre-book appointments with your chosen doctor, in addition to accessing your medical information!
Booking Appointments Online
You are able to pre-book appointments online. There are a number of advantages to online booking compared with telephone booking. However, if you need emergency care please book via the telephone and your needs will be prioritised.
Online booking gives you the ability to:
1. Access exclusive appointments that are not accessible via telephone booking
2. Book you appointments anytime 24 hours a day, 7 days a week
3. View all appointments available for all doctors
4. Guarantee your doctor of choice*
5. Easily access your bookings to check and cancel appointments
6. Save time by avoiding telephone contact with the practice
Booking Appointments via Telephone - including emergency appointments
To booking routine appointments and daytime emergencies please call 01933 623327 for both routine and emergency same day appointments.
You are able to book advance appointments over the telephone however we are unable to guarantee access to the doctor of your choice. Please use Patient Access to book an appointment to guarantee your selected doctor*.
*Should your doctor fall ill or be otherwise unavailable to see you due to an unforeseen circumstance you will be either seen by another doctor or have your appointment re-arranged. Please bear with us in these times of difficultly, your understanding and patience would be greatly appreciated.
The appointment system
The appointment system we operate is a balance between access to medical care within 48 hours and patient choice. It provides different forms of access to try to accommodate the needs of most patients.
Currently all appointments are conducted under the telephone triage model, unless stated otherwise. The appointment will be booked as telephone with the clinician and they will then decide if they need to see you face to face.
Unless urgent, please avoid calling at peak times (8:15-10am and 5pm - 6pm each day). Instead use Patient Access which can be access 24 hours a day.
The realease of all appointments is done at 8am on the day. This is for acute and routine appointments. Further acute appointments are then released at 1.30pm.
We will always try to give you the GP of your choice but this is not always possible on the day of your appointment. If you feel you wish to see a particular GP you may have to wait longer than usual. Alternatively you can use Patient Access to make your booking to select your chosen GP.
Are available with GPs and Advanced Nurse Practitioners from 8:00am until 12:30 pm.
There is always significant demand for the practice to provide appointments. Please inform the surgery as soon as possible, at least 24 hours in advance if you no longer require, or are unable to attend your appointment so it can be allocated to another patient.
This service is for acute problems (ongoing for less than a week). Please telephone the surgery between 8am and 11:00 am. You will need to give us an idea of the problem and, if it cannot be dealt with over the telephone, you will be given an approximate time to come to the surgery.
A GP or nurse practitioner will see you and will deal with one acute problem. Please be aware there may be a lengthy wait on some occasions. If a clinician feels that your problem is not acute you will be asked to book a routine appointment. The acute clinic is not set up for ongoing, chronic, conditions.
Extended Hours Clinic - This is currently suspended
Face-to-face clinics will be held from 6.30 - 7.30 pm on Thursday evenings in surgery. On other evenings during the week GPs will offer telephone consultations from 6.30 - 7.30 pm.
Generally GPs will deal with only one problem during your ten minute consultation. Multiple problems will require longer appointments, but the clinician will decide how much time to allocate for the consultation, in order to ensure parity of treatment for all patients.
Consideration is always given to a patients’ privacy and all consulting rooms have curtained areas for undressing. During routine appointment times patients’ may request a chaperone where examination involves intimate areas