Lack of Appointments
We apologise for a lack of Practice Nurse and Healthcare Assistant appointments. This is due to staff changeover/training and long-term injury.
If you get a minor injury, don't wait - WaitLess. WaitLess combines up-to-the minute travel information with live waiting times at KGH, NGH and Corby Urgent Care Centre, meaning you can access treatment for your minor injury faster. See below for full details:
East Northants Hub
East Northants Hub is a new GP led evening and weekend service where local GPs and other clinicians offer a range of services for patients registered with a GP practice in East Northants. Please visit the Hub Website for more information. Also see the Extended Access page under the appointments tab.
Armed Forces Veterans
We are keen to support Armed Forces Veterans. Top Tips for Veterans are outlined below:
Armed Forces' Veterans Top Tips Leaflet
Nene CCG have requested that any patient with a connection to the Armed Forces would kindly complete the survey below:
Surgery Extension Application
The Practice has submitted a second application to NHS England for funding to build an extension to the surgery in order to cope with the increasing population in Raunds. A large proportion of Section 106 funding from the local developers has now been received. The application can be viewed below:
Electronic Prescribing Service
We now use electronic prescribing within the practice. You are now able to choose any pharmacy from where you can collect your prescription and medication. You should contact the pharmacy of your choice for information and to sign up. More details are at:
We now offer free Wi-Fi access for patients in the surgery (GP-Guest)
General Practice In Crisis
A letter from the Northamptonshire Local Medical Committee to all patients is available to read below:
General Practice in Crisis
First for Wellbeing
First for Wellbeing is a Community Interest Company (CIC) – a social enterprise set up specifically to serve the needs of the local community.
The three founding partners – Northamptonshire County Council, Northamptonshire Healthcare NHS Foundation Trust and the University of Northampton – have a shared vision for dramatically improving the physical, emotional and social wellbeing of the people of Northamptonshire by offering an integrated health and wellbeing service.
The idea behind the company is to work together with public, private and voluntary sectors to improve and streamline existing services, and to create new and innovative ways to help people live the best life they possibly can.
Our aim is to build up a community of ‘wellbeing experts’ to:
- Provide an effective, integrated service that prevents poor physical and mental health in the county
- Provide a bespoke service – treat each and every person as an individual
- Support people to effectively balance all aspects of their wellbeing
- Take a community-wide approach – draw on the very best of public, private and voluntary sectors to deliver a more holistic approach to health and wellbeing
Launched on 1 April 2016, First for Wellbeing serves more than 700,000 local residents.
The Care Quality Commission (CQC) Inspection:
The Cottons Medical Centre was inspected by the CQC on Friday 24th October 2014. Their final report is published below and on the CQC website. The Practice was graded GOOD in all of the 5 categories outlined below, with an overall grading of GOOD. One area of OUTSTANDING practice was highlighted.
The CQC is the independent regulator of health and adult social care in England.
To ensure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.
To monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish their findings, including performance ratings to help people choose care.
The Inspectors try to ascertain answers to the five key questions of GP services and then give their reports at a later date. The five key questions are for GP Practices:
Friends and Family Test
Patients are able to feedback on their experience within the surgery in order to improve services using the Friends and Family Test (FFT). The FFT asks if people would recommend the services they have used and offers a range of responses. When combined with a supplementary follow up question, it provides a mechanism to highlight both good and poor patient experience. Comments can be submitted as follows:
- Using the cards provided in surgery; to be placed in the box provided
- On line, using the FFT link under the "Have your say" icon
- By replying to text messages sent after appointments (a maximum of one per month.
Full guidance is provided below:
Friend and Family Results (Texts, internet and hand-written cards combined) are shown below:
Patients who have registered for on line Patient Access are now able to access their full medical records, including consultations, test results, problems, medication, immunisations and allergies. Note that "Current Medications" may list all medications that have been prescribed for the patient during previous years. If you wish to be given full access, you must request that your GP activates your patient access account. See the guide at:
We have a SMS text messaging system which reminds patients of their next appointment 24 hours in advance. This message will be sent by text to the patient’s mobile telephone, so it is important that contact details are up to date. Patients will also be able to cancel their appointments using this system by texting the word CANCEL. Please do not use any other explanatory words, as it will not work.
Extended Hours Clinic
Face-to-face clinics will be held from 6.30 - 7.30 pm on Thursday evenings in surgery. On other evenings during the week GPs will offer telephone consultations from 6.30 - 7.30 pm.
Out of Area Registration
From 5 January 2015 we will be offering in hours urgent primary medical care, including home visits, to patients who are working or living within the practice boundary, but are registered with a practice elsewhere. We will not accept registrations for patients living in neighbouring localities.
All patients have a named GP. Please ask at reception who your named GP is. This is done on an alphabetical basis, so there is no scope to change your named GP. You are, however, at liberty to see any GP for a consultation.
Repeat prescriptions can be ordered using the Patient Access portal on the surgery website
Closure of Phone Lines
The main surgery telephone line will be closed daily from 12.30 - 1.30 pm
Patient Access Messaging
It has been necessary to suspend the messaging service in Patient Access because of the number of inappropriate messages being sent to the surgery.